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Put together (to continue the last two posts) the change management process and communications lay out a path to turn idea into work then into result/change/solution. With an understanding of what happens to people, process and connection during that journey the leaders and practitioners can help to connect task to big picture and big picture to competency. Successful change management communication informs stakeholders of the time and place for their work. Time- is the relationship of stakeholder work and participation to the total amount of time for the initiative, the time frame of the phase(s) they are included in and the period they will need to accomplish their tasks. Place- is the relationship of that work to participation and tasks that occur before and after their own (and possibly a connection of importance to the bigger picture). Well of course this is simple time and project management right? If we communicate what is happening then we are doing a good job.
The holidays bring people back to town from all over. Deep down project manager (and thanks to a previous life as sous chef, waiter, cook etc) that I am the gathering is typically at my home. Small gatherings they are not. Two leaves in the table and 14 friends from three decades back and the 2009 holidays are in full swing. My family is used to these spontaneous gatherings with a role for each. We sometimes switch but we each have our specific skills. Often guests show up early just to be involved with the excitement and energy of the event. They soon find their forte too, to the point that they may take a specific process as their responsibility- maybe the desert or the appetizer or getting the table pretty and fancy. At Vision to Work, Inc. we have a process for laying out change called the 5 W’s. It is a way to simplify the change process and address different kinds of people at different spots in the timeline. Those 5 W’s are (in this order) :
Some people want to know why before they jump in. Some people want to know where the change will land. Some want to know who will be participating, when and at what level of accountability. |
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